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Catherine Fischer

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Isolation [Feb. 27th, 2005|02:16 pm]
Catherine Fischer
[mood |crushedbleak]
[music |Baka Beyond, The Meeting Pool]

Very low today. Cut off from the world.

I have a new phone number: 612-419-6977.

Here is where I give Verizon Wireless a bunch of well-earned bad press: last Thursday, when I tried to make a phone call, I got a message that I was being transferred to roaming, and to please have my credit card handy. I called customer service to find out what was up, and waited on hold for 20 minutes before speaking to a rep. At which point I was told that there was suspected fraud on my account, and only the fraud department could help me – I was transferred. Back to the main phone system. Then hung up on. Tried again. Waited another 20 minutes. Got someone different; was told the same thing. Learned that my bill was past due. “But I haven’t yet gotten a bill from you,” I told him. Found out that they hadn’t gotten my address update – still had the address of the too-small apartment I never moved into. The postal service hadn’t forwarded the bill, either. But here’s the kicker: Verizon is a COMMUNICATIONS COMPANY. No one called me. They just shut my phone off.

So this customer service rep tries to transfer me to the fraud department. I am again shunted into the main phone system, and then hung up on. I’m so angry I’m shaking, at this point. I can feel the cardiac arrhythmia starting. Try again. Same results – this time I tell the guy to NOT put me on hold or transfer me without remaining on the line, or I would “throw my phone into the nearest lake and not speak with them again.” He laughs, but remains on the line. Right up to the point that the main phone system hangs up on me. At which point he’s not there, either. I have now spent over an hour and a half. I give up and finish my evening’s business, depressed that I can’t talk to Brent. Isolated. I go to bed.

Saturday. I go to the Verizon store. I work with Anicia, the store manager, and another experienced sales rep. They’re on the phone to several different departments for TWO AND A HALF HOURS, trying to get me a phone situation that works. No one can bypass the fraud department, and they’re only open M-F 8AM-4PM. Those hours DO NOT work for me. I’m lucky to get bathroom breaks.

Turns out the “suspected fraud” = my phone calls to Brent in St. Kitts. Had anyone ASKED me if those calls were bona fide, I’d have told them. And they might have noticed, perhaps, that the calls were all going to the SAME PLACE? Nope.

I cancelled my account. They waived the fee for this, graciously, as I was so aggrieved by the whole lack of customer service on the part of Verizon central (the folks at the store were great, and tried everything). They tried setting me up with another account. No dice. Eventually, they paid for me to have a prepaid account. Which would give me an hour to talk to Brent, and then have no minutes left. Which doesn’t work for me, but at least gave me a way to call him (and my Dad, who calls me regularly), to let them know that I’m still alive. Which I do. And then hang up, feeling very depressed that I have no options to talk to anyone, really, since I have to save my few minutes for business. And for setting up a land-line. This is ridiculous.

I’ve heard good things about T-mobile. I’ll check it out. Hopefully, they can reprogram my phone. Verizon MIGHT be able to retain me as a customer if they really bend over backwards to make amends. I don’t have high expectations.

For clerk duty today (in the large animal hospital: senior students are responsible for the in-hospital treatments, and take shifts of about 6 hours), we had a colic case come in. A very pregnant colic case. Which was super interesting, and good experience to be involved in. I also euthanized a goat with progressively deteriorating neurological signs – poor thing. Fortune Cookie, the miniature horse foal (yearling, now) with the permanently locked, irreparable patellas is starting to freak out, big time, when we put her in her cart (like a cart for paraplegic dogs, but custom built for her). I think, after a year of pain, she’s about had it. Hopefully the owners, who have amassed an ENORMOUS hospital bill, will make the decision to end her suffering soon. I somehow don’t see it, though, alas. L

So, with Brent’s computer down, and no phone to talk to him with, I’m basically starting to feel that he’s a figment of my imagination – can feel him receding into the past. No options for emotional, spiritual, or physical connection, only mental – and he’s not much of a writer, by his own admission, even if the mental connection is there in person. The loneliness creeps in, soul-sucking shadow of the past, with all the fears and doubts. I hate this. I’m miserable. I don’t feel remotely like a bride-to-be, planning a future. I feel like a mediocre vet student, running away from a past.

From: mortaine
2005-02-27 08:21 pm (UTC)
Ah..... I'm so sorry. To make you feel better, go visit my journal and see a pic of Allegro playing with his new little brother.
(Reply) (Thread)
[User Picture]From: copper9lives
2005-02-27 08:30 pm (UTC)


...Good to hear from you. Reminds me the world is still out there. *Hugs*.
(Reply) (Parent) (Thread)
From: mortaine
2005-02-27 08:45 pm (UTC)

Re: Thanks...

*gentle hugs* Next time you come out this way for a visit, you must come over to see the new house and lounge on the patio under the redwoods!
(Reply) (Parent) (Thread)
[User Picture]From: copper9lives
2005-02-27 08:51 pm (UTC)

Re: Thanks...

Would LOVE to see the new house! Congrats, again! And Alladin is adorable -- I have high hopes that he won't use Allegro as a foot-warmer, like Dante did.
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[User Picture]From: supersera
2005-02-28 01:55 am (UTC)
Oh Cat . . . and here you thought you left the ridiculous insanity behind . . .

It's amazing in this age of technology that we can't find a way to just TALK to the people we love who are far away.

Sending you good communication vibes . . .
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[User Picture]From: copper9lives
2005-02-28 01:05 pm (UTC)


Yeah, alas, the insanity of St. Kitts isn't all I left behind -- I left behind a world I knew, friends, my veterinary family... and Brent. Looking forward to a highly acrimonious phone conversation with Verizon this morning. Grrr. Thanks for backing me up!

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From: hollywood1965
2005-03-01 07:30 am (UTC)

Your Sad, Bad Day

Hi Catherine,

It's me, Robin! I signed up for livejournal so I can post comments.

I'm sorry to hear you had such a bad day yesterday. Do you want my unused MCI 670 minute phone card I got for Christmas?

Love & hugs,

(Reply) (Thread)
From: jack_darkhand
2005-03-01 06:11 pm (UTC)

Cell Phone Service Alternative


I also have a Verizon horror story. I bought a state-of-the-art cell phone from them back in 2003... and they couldn't make it work with their own network. Two replacement handsets and (literally) 28 service calls later, nothing.

I switched to Cingular. My experience has been very different, and much better. Their in-person and 611 service is very good.

Probably my best Cingular story happened when I got my world phone. I called and asked how much it would cost to have service turned on for travelling in Mexico. The nice lady told me I could have two foreign countries for free, so I asked for Mexico and Canada, and she turned these on while I waited. We chatted. Then she asked me if I expected to travel anywhere else. I told her we had been to Greece once, and she offered to turn that part of Europe on, also for free. We chatted, she typed. Finally, she asked me how much time I had. I told her I could hang out on the phone for another half hour...

Bottom line: she gave me the entire world -- every country where my triband phone would function -- for free. I can use this handset anywhere except Africa, Antarctica, and Indonesia. I'll have to pay the minutes, but not the subscription costs.

This is typical of my Cingular experience -- always just a bit more than I ask for or expect. Don't get me wrong: there have been glitches and mistakes on their end. But compared to other companies -- they rock.

Thought you'd want to know.

Beauty, truth, & love,
-- Jack
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